Privacy Policy

1. Introduction

Kintide ("we", "us", "our") is committed to protecting the personal information of everyone who contacts us or uses our services. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.

Kintide operates from 58 Thaweewong Road, Patong, Kathu, Phuket 83150, Thailand. Our services are general education and household organisation — we are not a regulated business under Thai financial, legal, or health law, but we handle personal information carefully and with respect.

This policy applies to data collected through our website at kintideh.blog and through direct client engagements. If you have any questions about how we handle your data, please contact us at [email protected].

2. Data We Collect

We collect personal data only when you choose to provide it to us. This may include:

• Contact information: name, email address, and phone number (from enquiry forms and direct contact).
• Message content: any details you share in enquiry messages or pre-session intake forms.
• Business information (B2B clients): organisation name, contact person, and details of your operations shared during the advisory process.
• Website usage data: anonymised analytics information collected via cookies (if consent is given).

Household documents viewed during sessions are not collected, copied, photographed, or stored by Kintide at any time. Our engagement with such documents is entirely in-session and organisational in nature.

Legal basis for processing: We process personal data on the basis of your consent (enquiry forms and cookies), performance of a service contract (session delivery), and legitimate interest (improving our services through anonymised analytics).

Retention periods: Enquiry data is retained for 24 months from the date of last contact. Session-related data is retained for 36 months. B2B advisory data is retained for 5 years for business record-keeping purposes. Anonymised analytics data is retained for 26 months.

3. How We Use Your Data

Personal data collected by Kintide is used for the following purposes:

• Responding to enquiries and arranging service sessions
• Delivering the services you have booked
• Sending session materials and written outputs
• Sending post-session follow-up communications
• Improving our website and service delivery through anonymised analytics
• Meeting legal obligations where applicable under Thai law

We do not send marketing communications without your explicit consent. You may withdraw consent to receive communications at any time by contacting [email protected].

Third-party sharing: We do not sell or share personal data with third parties for commercial purposes. We may share data with service providers who assist in operating our website (such as hosting providers), subject to data processing agreements. If required by Thai law or legal process, we may disclose data to relevant authorities.

4. Data Protection Measures

Kintide takes reasonable steps to protect personal data from unauthorised access, loss, or misuse. These measures include:

• HTTPS encryption for all website data transmission
• Access to personal data restricted to Kintide team members who need it to perform their role
• Password-protected storage for client records
• Regular review of data handling practices

In the event of a data breach that poses a risk to your rights, we will notify affected individuals as promptly as practicable and take steps to contain the breach. We will cooperate with relevant Thai authorities where required.

5. Cookies

Our website uses cookies. Essential cookies are required for the site to function and are always active. Optional analytics cookies help us understand how visitors use our site and are only enabled with your consent.

Full details of the cookies we use, their purposes, and how to manage your preferences are set out in our Cookie Policy.

6. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights regarding your personal data:

• Right to access: request a copy of the personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of your personal data where there is no longer a lawful basis for us to hold it.
• Right to data portability: receive your personal data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interest.
• Right to withdraw consent: withdraw consent for any processing based on consent, at any time.
• Right to lodge a complaint: contact the Office of the Personal Data Protection Committee (PDPC) in Thailand if you believe your rights have been infringed.

To exercise any of these rights, email [email protected]. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to external websites (for example, mapping services or resource pages). Kintide is not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any external site you visit.

8. Children's Privacy

Kintide's services are intended for adults (18 years and over). We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected data from a minor, please contact us at [email protected] and we will take prompt steps to delete it.

9. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after an update constitutes acceptance of the revised policy.