What Families and Organisations Say About Working with Kintide

The Challenge

A couple — one Thai, one Australian — had lived in three countries before settling in Phuket. Between them they held papers from Thailand, Australia, the UAE, and New Zealand. Nothing had been systematically filed. When a property matter arose that required documents, they could not locate nearly a third of what was needed.

The Approach

Two half-day Document Reset sessions were arranged. In the first, all existing papers were sorted and inventoried. In the second, the Hearthstone Filing Structure was built around the household's actual document categories, with separate sections for each country's documentation type.

The Outcome

By the end of session two, 89% of the household's documents were located and filed. A checklist identified 11% still missing, with notes on where to source them. The couple described the result as "the first time in years we felt on top of the paperwork." No legal content was reviewed — purely organisational work throughout.

The Challenge

A Thai family of five — grandparents, parents, and a young adult child — had been struggling with repeated arguments that followed the same patterns without resolution. The family wanted a general framework for more constructive conversations, not therapy or mediation.

The Approach

A half-day Respectful Dialogue Workshop was held at the family home. The session introduced four communication tools from the Steady Conversation Framework, then ran three role-play scenarios drawn from the family's described situations (generalised, not specific).

The Outcome

Post-session feedback noted that all five family members found at least one framework "immediately applicable." The printed guide was mentioned in follow-up emails three weeks later as something they had returned to. The family requested a second workshop six months later — a B2B-format session for a related community group they were involved with.

The Challenge

A Phuket-based relocation firm was struggling with inconsistent document collection from incoming expat families. Staff were using different processes, documents were being requested multiple times, and family onboarding was taking longer than it needed to.

The Approach

Kintide conducted a two-week advisory: a discovery call, a review of the current onboarding workflow (documentation only — not any regulated aspect of relocation), and interviews with three staff members. A written recommendations report followed.

The Outcome

The report identified five process improvements. Within eight weeks of implementation, the firm reported a 40% reduction in duplicate document requests and a measurable shortening of the family onboarding timeline. The operations manager noted the report was "specific enough to act on immediately."